FAQ

Bluetooth disconnected occasionally or unable to connect?

1. Please make sure that your mobile phone system version is compatible with the corresponding App. Android system version should be 5.1 or above, IOS system version should be above 9.0; mobile devices with latest operating systems may need to turn on Bluetooth and GPS at the same time for initial connection or use some functions, please manually turn on GPS to ensure connection if necessary according to your mobile phone ;

2. It will affect the Bluetooth connection if the distance between the mobile phone and the watch device is too long, or there are too many obstructions in between. The distance between the devices should be kept within 10 meters and without large or complex obstructions to ensure a normal and stable connection;

3. If disconnection occurs during use, please check whether Bluetooth is normally turned on, whether the App has Bluetooth authorization, and whether the App has background job authorization.

The mobile app and watch data are not synchronized?

Please check whether the Bluetooth connection between the devices is normal, whether the mobile App has background job authorization, and for some mobile phones, you may need to turn on Bluetooth and GPS at the same time to ensure normal connection and use.

Do I need to keep Bluetooth on during use?

1. If you want the watch to synchronize your various health and exercise data in real time, or you need to use real-time synchronization functions such as message reminders and incoming call reminders, you need to keep Bluetooth turned on and stable connection. If you don’t keep the connection, the incoming messages cannot be synchronize,exercise and health data will be synchronized the next time when you connect Bluetooth;

2. Other function settings, such as dial push, alarm clock, drinking water reminder, etc., synchronization is completed when the settings are completed when connected, and disconnection will not affect these settings.

Messages and calls received on the mobile phone are not received on the watch?

Please maintain a normal and stable Bluetooth connection between the devices, check whether the mobile app has background job authorization and whether the message reminder function of the corresponding App are turned on the App settings.

Can I wear a watch to swim or take a shower?

For watches with IP68 waterproof rating, it can be worn for swimming or showering, but please do not wear it having a hot water bath or contact it with corrosive liquids, soak in hot water! Note: Due to improper daily use or maintenance, the waterproof effect may decrease. Therefore, the equipment caused by water ingress cannot provide free after-sales service.

Why is the pedometer of the watch not counting or inaccurate when I start to walk?

1. Please check whether the watch is worn correctly. The best way to wear the watch is that the watch is located behind the wrist bone, the strap tightness is comfortable and the sensor lug boss can be close to the skin, so that the sensor can work normally without affecting the comfort;

2. The pedometer of the watch is functioning by the sensors and algorithms in the watch. Information such as height and weight is an important part of the algorithm, so be sure to fill in real information to ensure accuracy; the sensor will detect the arm's swing movement to work. Therefore, please do not repeatedly raise your wrist to check the watch data or keep raising your hand during walking to avoid affecting the normal operation of the device. Instead, maintain a normal and natural swing to ensure the accuracy of the data;

3. The algorithm will reduce the error caused by the swinging arm during non-walking. So the initial step counting starts 10 steps of actual steps, as a result, there may be no steps counted at the beginning of walking.

There is an error between the recorded sleep time and the actual situation?

First of all, please make sure that the watch is worn correctly; the working principle of sleep monitoring is similar to that of pedometer. The sensor will detect arm activity and heart rate data to generate sleep data, so please do not intentionally raise your wrist viewing the data when you just lie down ; in order to avoid errors caused by turning over or hand movement during sleep, data delay may occur after waking up, and the final data will be fed back after the algorithm calculation is completed.

Why doesn't the watch display or update weather information?

Please first check if the weather information update and GPS are turned on in the App settings. Some mobile phones may need to manually open the GPS to locate your address or manually select the city due to different mobile phone system version; Also, please make sure that the Bluetooth connection between the devices is normal, or whether having connected the watch and App for synchronization recently. If the connection is abnormal or has not been synchronized for a long time, please make a Bluetooth connection to synchronize.

Why does the watch fail to charge or intermittently when charging?

Please check whether the charging head is properly connected and the USB port is properly connected; if the charging cable has not been used for a long time, please wipe the charging cable and the watch's charging contacts with a tissue or dry cloth.

There is a bug in the mobile App or watch software, what should I do?

Please check whether the App or watch firmware is the latest version in the phone App settings. If there is a new version, please update it in time to solve the bug; due to there’s abundant mobile phone models on the market, a small number of models may have individual adaptation problems. If you encounter a bug in the latest software version, please report it to us and we will resolve it as soon as possible.

The watch has hardware problems, how do I apply for after-sales?

For retail customers who do not purchase directly from our company, please contact your seller directly and feedback the corresponding pictures or video materials for after-sales; customers who purchase directly from our company, please contact the marketing manager who contacted you and feedback the problems you encountered for after-sales services; in the case of no human-caused damages, we provide free warranty for watches with hardware defects. The free warranty is valid for one year from the date of purchase.

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Office Address: Floor 21, Building C, Baoneng High-tech Industrial Park, Longhua New District, Shenzhen.

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